Furniture & Home Décor for Everyday Living

MyFaktory is an online furniture and home décor store offering a wide selection of products for homes, apartments, offices, hospitality spaces and other interiors.

Our catalogue includes furniture, lighting, seating, tables, storage solutions, outdoor furniture and decorative accessories across a variety of styles, materials and price ranges.

Our objective is simple: to make it easier for customers to discover and purchase furniture and home décor online, with clear product information, transparent pricing and accessible customer support throughout the purchasing process.

WHO WE ARE

MyFaktory is the trading name used by Jasper Group Corporation Limited for the operation of the MyFaktory online store.

Legal company name: Jasper Group Corporation Limited
Trading name: MyFaktory
Company Registration Number: 76669577

Registered business address:
Jasper Group Corporation Limited
14 Science Museum Road
917A, Block A, 9/F, New Mandarin Plaza
Tsim Sha Tsui
Hong Kong

MyFaktory operates as an online retailer. Customers can browse our catalogue, obtain information about products and delivery, place orders online and manage their orders through their customer account.

WHAT WE OFFER

Our online catalogue brings together furniture and home accessories for different rooms, uses and interior styles.

Depending on current availability, our product categories may include:

Chairs and stools
Dining tables
Coffee and side tables
Desks
Armchairs and sofas
Storage furniture
Bedroom furniture
Lighting
Outdoor furniture
Children's furniture
Decorative accessories

The products available for purchase, together with their current prices, characteristics, dimensions, colours, materials and estimated delivery information where applicable, are displayed on the relevant product pages.

Our catalogue evolves over time as products and collections become available or are discontinued.

OUR APPROACH

Clear Product Information

Buying furniture online requires customers to understand what they are purchasing before placing an order.

We therefore aim to provide relevant information on our product pages, including available dimensions, materials, colours, finishes, product characteristics and other information provided for the product concerned.

We encourage customers to review the complete product description and specifications before placing an order.

Transparent Pricing

The applicable product price is displayed on the website before an order is confirmed.

Where shipping charges apply, they are calculated according to the applicable delivery conditions and displayed to the customer during the ordering process before payment is confirmed.

Customers have the opportunity to review their products, quantities, applicable discounts, shipping charges, taxes where applicable and total order amount before completing their purchase.

Delivery Information

Furniture can differ significantly in size, weight, availability and logistics requirements. Delivery conditions and estimated delivery periods may therefore vary depending on the product and destination.

Relevant delivery information is provided during the purchasing process.

For additional information regarding delivery methods, conditions and charges, customers can consult our Shipping Policy.

Customer Support

Our Customer Service team is available to assist customers with questions concerning:

Products
Orders
Payments
Delivery
Order tracking
Cancellations
Returns
Refunds
Damaged or incorrect products
Other after-sales enquiries

Customers can contact us through our Contact page or by email.

HOW SHOPPING WITH MYFAKTORY WORKS

1. Discover

Browse our furniture and home décor catalogue and select the products that suit your requirements.

2. Review

Each product page provides information about the product concerned. Please review the description, dimensions, materials, colour, finish, availability and delivery information before ordering.

3. Order

Add your selected products to your basket and proceed through our secure checkout process.

Before confirming your purchase, you can review the products selected and the total amount payable, including applicable delivery charges and taxes displayed during checkout.

4. Confirmation

Once an order has been submitted, an electronic confirmation is sent containing the available order information.

5. Order Follow-Up

Customers can use their MyFaktory account to access available information concerning their orders and order status.

Where tracking information is available, it can also be accessed through the customer account.

6. After-Sales Support

If you require assistance after receiving your order, our Customer Service team can help with eligible returns, product issues and other after-sales enquiries in accordance with our Terms and Conditions and Returns Policy.

RETURNS & REFUNDS

We want customers to understand their rights and the applicable conditions before purchasing from MyFaktory.

Our dedicated Right of Withdrawal and Returns page explains the applicable return procedure, eligibility conditions and relevant time periods.

Our Terms and Conditions provide additional information concerning orders, cancellations, returns, refunds and customers' statutory rights.

We recommend reviewing these policies before completing an order.

Nothing in our contractual terms is intended to restrict mandatory consumer rights applicable to a customer's purchase.

SECURE ONLINE SHOPPING

Protecting customer information and providing a reliable purchasing environment are important parts of our online service.

Our website uses secure connections for the transmission of information during the purchasing process.

Available payment methods are displayed during checkout. Payment options may vary depending on the customer's country, order amount and other applicable conditions.

Information regarding how personal information is collected and processed is available in our Privacy Policy.

PRODUCTS

MyFaktory offers furniture and home décor sourced from different suppliers and manufacturers.

Product names, descriptions and references are intended to identify and describe the products offered for sale on our website.

OUR COMMITMENT TO TRANSPARENCY

We believe customers should be able to identify who they are purchasing from and understand the principal conditions applicable to their purchase before placing an order.

For this reason, MyFaktory provides dedicated information covering:

Terms and Conditions
Information about the contractual conditions governing purchases made through MyFaktory.

Shipping Policy
Information about delivery conditions, estimated delivery periods and applicable shipping arrangements.

Right of Withdrawal and Returns
Information explaining applicable withdrawal and return procedures.

Privacy Policy
Information explaining how personal information is collected and processed.

Help Centre
Answers to frequently asked questions concerning accounts, orders, payments, deliveries and returns.

Contact Us
A direct way to contact our Customer Service team.

These pages are accessible through the MyFaktory website and should be consulted whenever additional information is required.

CUSTOMER SERVICE

Need assistance before or after placing an order?

Our Customer Service team is available to help.

Email: [email protected]

Customers may also contact us through the Contact Us form available on the MyFaktory website.

For questions concerning an existing order, please include your order number whenever possible so that our team can identify your purchase and respond efficiently.

MYFAKTORY

Furniture and home décor, clearly presented and conveniently available online.

Browse our current collections and discover furniture for your home, workspace and outdoor spaces.

ABOUT MYFAKTORY...